A custom-built WhatsApp communication portal integrated with Twilio’s WhatsApp Business API, enabling businesses to send, receive, and manage customer conversations directly from a secure web interface.

Key Features:

• Two-Way Messaging
  Real-time, bi-directional communication using Twilio’s WhatsApp API, ideal for customer support, appointment reminders, and order updates.
• Web-Based Chat Interface
  User-friendly interface for agents to manage multiple customer conversations simultaneously, similar to WhatsApp Web.
• Contact Management
  Create, import, and manage customer contacts with tags and conversation history.
• Message Templates (Pre-approved)
  Use Twilio-approved WhatsApp message templates for outbound communication like alerts, confirmations, and marketing messages.
• Conversation Logs & Search
  Persistent chat history stored in a secure database, with filtering by contact, date, or message content.
• Notifications & Read Receipts
  Support for message delivery status, including sent, delivered, and read confirmations.
• Role-Based Access
  Secure login and user management for support agents, supervisors, and admins.

Technology Stack:

• Backend: ASP.NET Core Web API
• Frontend: Blazor / Angular / React (customize based on what you used)
• Database: SQL Server / MongoDB
• Integration: Twilio WhatsApp Business API
• Authentication: ASP.NET Identity / JWT
• Hosting: Azure / AWS / On-Premises (specify)